Shipping Details

• We ship all products from our studio in Mumbai, where they are designed and manufactured. (Pan-India) All orders are shipped within 1-2 working days (if products are in stock) & 4-10 days (if the products have run out of stock). In case of urgent orders, please reach out to us directly. This would help us to take your order on priority. 
• Please note number of days mentioned excludes non-working days and holidays. Furr Balls team will not be held responsible for delays caused by destination customs clearance processes.

Returns and Exchanges

• Domestic Orders: All our products are made giving utmost importance to quality standards. Since our products are 100%
  natural, organic and naturally dyed there are possibilities of slubs, colour variation, weave variations which are normal and should NOT be considered as defects. Should you need to return any product for any other reason like size issue we would be more than happy to exchange. Just make sure the tags are intact, it’s unused, unwashed, no stains else we will not be able to accept it back. Please contact us within 7 days of receipt of the product and we shall arrange for a exchange. In the unlikely scenario of the product being defective, we shall process a credit note after we have verified the product at our warehouse. Any order concerns that are highlighted after 7 days will be difficult to address. Please note, shipping charges won’t be refunded.

• International Orders: All international orders and sale items are final sale and not eligible for return/refund

 

Cancellations

We will be able to accept order change or cancellation request within 24 hours of you placing an order. Unfortunately, we cannot cancel once the order is accepted